FAQ

We accept all major payment methods, including well-known debit and credit cards such as MasterCard, Visa, and American Express.
You can also pay using digital wallets and gateways like Google Pay, Apple Pay, Shop Pay, and PayPal. Additionally, we offer split payment options through Klarna and Clearpay and also up to 12th month split payment with DivideBuy.

We do not accept deposits or cash-on-delivery payments. None of our payment providers offer these options.
If you'd like to spread your payment over time, we recommend using one of our financing solutions such as Klarna, Clearpay or ZOPA.

Yes, shopping on our website is completely safe. We use secure encryption technologies to protect your personal and payment information. All transactions are handled through trusted, industry-compliant payment gateways, ensuring your data remains fully secure.
In addition to that, our customers consistently rate us highly on review platforms such as Trustpilot, a reflection of our commitment to quality, transparency, and customer satisfaction.

Yes, we offer financing options through Klarna, Clearpay and ZOPA.
With Klarna, you can choose to:

Pay in 3 instalments (available for orders up to £2000): split your total into three equal, interest-free payments taken every 30 days.
Pay later in 30 days: receive your order first and pay the full amount up to 30 days later.
With Clearpay, you can:

Pay in 4 interest-free instalments (available for orders up to £700): payments are taken automatically every 2 weeks.
Both options are available directly at checkout and subject to approval by the provider. As long as payments are made on time, no interest or hidden fees apply.

With ZOPA, you can:

ZOPA Interest-Free Credit

Interest-Free Finance Options

We offer ZOPA interest-free credit on orders over £1,000, allowing you to spread the cost with no interest to pay. Available finance terms are:

Orders over £1,000: 6 months interest-free credit
Orders over £1,500: 9 months interest-free credit
Orders over £2,500: 12 months interest-free credit
The finance term available is determined by the value of your order.

To apply for ZOPA finance, you must:

Be aged between 18 and 75
Be a permanent UK resident
Have a valid debit or credit card
Have a valid UK mobile number
Have a valid email address

Yes. ZOPA will perform a credit and affordability assessment as part of your application.

If you would like to check your eligibility before applying, ZOPA also offers a quick eligibility check that will not affect your credit score or leave a mark on your credit file.

Your monthly payments are collected automatically using a Continuous Payment Authority (CPA).

This uses your card details (card number, expiry date, and security code) to collect payments on the agreed instalment dates, so there is no need to manually make payments each month.

For security and fraud prevention purposes, orders purchased using ZOPA finance can only be delivered to your registered home address.

If you wish to cancel or return your order:

Contact us directly to arrange the cancellation or return.
If the item has already been delivered, it must be returned in accordance with our returns policy.
Once the return has been processed, we will notify ZOPA.
ZOPA will then cancel your credit agreement and issue any applicable refund.

If your application is declined, unfortunately neither we nor ZOPA can provide details of the reason for the decision.

Credit decisions are made independently by ZOPA based on their lending criteria, and application information cannot be shared with retailers.

If your application is unsuccessful, you may wish to consider an alternative payment method.

If you paid using Klarna, Clearpay, ZOPA or another finance provider offered through Creation Furniture, please contact Creation Furniture first regarding any cancellation or refund. We will process the refund from our side and notify the relevant payment or finance provider. They will then update your payment plan, balance or refund in accordance with their own processing times. You do not normally need to arrange the refund directly with the finance provider.

Yes, all our listed prices include VAT. There are no hidden charges: the price you see is the price you pay.

Yes.
For individual customers: VAT invoices are available on request after your order has been delivered. Please contact our Customer Service team and provide your order number.

For business customers: If you require a VAT invoice, please contact our Customer Service team after placing your order. We will normally use the company and billing details provided when the order was placed. If any of those details need to be changed, or if you would like additional business information included, please provide the correct information when contacting us.

We take care to keep our prices accurate, but an obvious pricing error can occasionally occur. If we identify an incorrect price before dispatch, we will contact you as soon as possible. We may cancel the order and provide a full refund, or give you the option to continue with the purchase at the correct price.

Yes. We can consider a Price Match where the competing offer is genuinely comparable to ours. The product must be the same product, with the same specification and finish, rather than simply a similar design. We also compare the complete customer offer, including the product price, delivery charges, delivery service, associated services, availability and expected delivery time. For example, an offer with a significantly longer lead time or a materially different delivery service may not be considered directly comparable. Please contact our Customer Service team before purchase and provide the details of the competing offer so we can review it.

Yes, in most cases we can offer a discount on large or trade orders. To ensure we can provide you with the best possible price, please contact us at contact@creationfurniture.co.uk. Our team will gather the necessary details about your order and prepare a personalised quote tailored to your needs.

Yes, we offer discounts for NHS staff and Blue Light Card holders. If you are eligible, please contact us at contact@creationfurniture.co.uk before placing your order, and our team will provide you with a unique discount code to use at checkout.

Blue Light discounts are reviewed directly by Creation Furniture and each request is considered individually. A Blue Light discount cannot be combined with another promotional code unless we specifically confirm otherwise.

Unless the specific promotion states otherwise, only one promotional offer or discount code can be applied to an order at a time. Some promotions may have their own terms and conditions, including exclusions or special combinations, so please check the applicable offer details before placing your order.

If we currently have any active sales or promotions, you'll find them featured on our homepage or on our dedicated sale page with discounted products.
To stay up to date with the latest offers, we recommend subscribing to our newsletter, where subscribers often receive early access to promotions and exclusive discount codes.

If you return part of an order that qualifies for a promotional or multi-buy discount, your refund may need to be recalculated in accordance with the terms of that promotion. Where the remaining items would no longer have qualified for the promotional discount if purchased on their own, the value of the discount may be deducted when calculating your refund. Our Customer Service team will confirm any adjustment before the refund is processed.

Delivery times are specified individually for each product. You'll find the estimated delivery time on the product page, just below the price.
The timeframe depends on several factors, such as whether the item is available in our UK warehouse or needs to be transported from one of the EU warehouses before reaching you. Due to the complexity of customs and logistics procedures, we generally cannot expedite this process.
All delivery estimates are provided in good faith based on the information available to us at the time. However, delays may occur in some cases due to circumstances beyond our control.

Some of our items take up to 4 weeks to be delivered in the UK because they are sourced directly from supplier warehouses in the EU.
This process involves international freight, customs clearance, and onward delivery within the UK. Each step adds to the overall delivery time.
We aim to provide accurate lead times based on current logistics conditions, and while we understand this may feel long, it's necessary to ensure safe and efficient transport of larger and heavier furniture items.

Unfortunately, we are unable to offer expedited delivery for an additional fee. All orders are processed and dispatched as quickly as possible within the limitations of our logistics operations, while ensuring proper handling and quality standards are maintained.

No, you don't have to pay any customs duties.
Although many of our products come from suppliers outside the UK, Creation Furniture handles all customs clearance and import duties.
The item that arrives at your door is already fully cleared and duty-paid by us, there are no additional charges for you.

The amount of advance notice you'll receive about your delivery depends on the estimated delivery time shown at checkout:
If the delivery time is 3-5 days: Your order will likely be dispatched the same day with courier service. On the delivery day, you'll receive a text message from the courier with tracking information and the option to reschedule if needed.
If the delivery time is 1-2 weeks: This means the item is in our UK warehouse. Within 24 hours of your order, it will be handed over to our logistics partner, Higher Jump Logistics. They will then contact you directly to arrange a convenient delivery date, ideal if you need to coordinate around work or holiday plans.
If the delivery time is more than 1-2 weeks (e.g. 3-4 weeks): This usually means the product is sourced from EU warehouses. As soon as we know the exact date the item is expected to arrive at our UK warehouse, we will email you with this information. If you expect that you won't be available to receive the delivery around that date (or a few days after), please reply to that email so we can arrange to postpone the delivery accordingly.
If the delivery estimate is a specific month (e.g. "Available in August"): This means you're placing a pre-order for an item currently being restocked by the manufacturer. Once we receive a confirmed date for when the product will reach our UK warehouse, we'll email you an update. If you anticipate being unavailable to accept the delivery around that time, please reply to that email so we can organise a postponed delivery for your order.

The ability to select a delivery date depends on the products ordered and the shipping method used.
Parcel courier deliveries: You will receive an SMS notification with the option to reschedule your delivery. If you are unable to respond in time, a missed delivery card will be left, providing instructions for redelivery or collection from the courier's local depot.
Room-of-choice deliveries (Higher Jump Logistics): Our delivery partner will initially propose a delivery date. If the suggested date is unsuitable, you may request an alternative and provide several preferred dates for consideration. Not all dates will be possible due to logistical limitations; however, the delivery will not proceed unless you accept the date.
Pallet service deliveries: The shipping company will contact you directly to confirm the delivery date. After the pallet is dispatched, rescheduling options may be limited, so please inform us in advance if you are unavailable, and we will hold the dispatch until a more convenient time.

Higher Jump Logistics must be informed of any delivery or collection cancellation by 3:00 PM on the day before the scheduled service. This is the cut-off time to avoid any redelivery or rebooking charges.
To ensure your request is processed as quickly as possible and to minimise the risk of communication delays, we recommend contacting Higher Jump Logistics directly:
Email: customerservice@higherjump.co.uk
Telephone: 01604 312780
If you miss the 3:00 PM cut-off, additional charges may apply, as the delivery or collection route may have already been scheduled.
Please note if your order is scheduled for delivery on Monday, any changes or cancellations must be requested to us or Higher Jump Logistics by 3pm the Friday before. The office does not operate on the weekend and therefore your request will not be processed.

Yes, we can hold your order and arrange delivery for a later date that suits you. Whether you are going on holiday or waiting to move into a new home, there is no need to worry about missing your delivery.
To take advantage of this option, please contact us after placing your order, ideally by replying to your order confirmation email, and inform us of your availability to take delivery.

Our Room of Choice delivery is used for items that are too large, heavy or fragile to be sent by standard parcel courier. These orders are delivered by a 2-man delivery team directly to a suitable room of your choice, subject to safe and suitable access. The delivery method available for each product is shown on the product page.
Room of Choice delivery is included up to Level 2: Level 0, ground floor; Level 1, first floor; Level 2, second floor without a lift. If you require delivery above the second floor, please contact our Customer Service team before delivery so we can discuss the available options.

Unfortunately, this service depends on the delivery zones covered by our logistics partner, Higher Jump Logistics. We can only offer room-of-choice delivery in areas where their two-person crews operate. In regions not covered by this service, deliveries are completed via a pallet delivery service, which means the item will be delivered to the nearest accessible point (usually curbside or driveway).

Before ordering, please check that your furniture can be safely delivered through all relevant access points, including doorways, hallways, staircases, landings, lifts and tight turns. For particularly large or long pieces, we strongly recommend contacting us before delivery if you have any concerns about access. Our Customer Service team can review photographs, measurements and other information with you and, where appropriate, discuss the proposed access with our delivery partner. As you are at the property, the final responsibility for ensuring suitable access rests with you, but we are very happy to help you assess it in advance. If the delivery team determines that an item cannot be safely taken to the requested room, you may be given the option, where practical and safe, to accept the furniture at another accessible location within the property. Alternatively, the item may need to be returned and a further delivery arranged. Where a failed delivery results from an access issue that could reasonably have been identified in advance, an additional delivery charge may apply. Any such charge would reflect the additional delivery cost incurred by Creation Furniture, and we will explain this to you before arranging the new delivery.

No. Our delivery teams are not able to remove doors, banisters or other fixtures from your property. If you believe any such work is required to allow safe access, please arrange for this to be completed before delivery. Any removal or alteration of property fixtures is the customer's responsibility.

Please make sure the delivery route is clear and safe before the team arrives. Remove fragile or valuable items from the route, including pictures, mirrors, ornaments and other objects that could be knocked or damaged. We also recommend taking reasonable steps to protect floors and other vulnerable surfaces where appropriate. Please check the full access route in advance and review any delivery requirements provided by Creation Furniture or Higher Jump Logistics. Good preparation helps the delivery run safely and smoothly.

No, unfortunately, collection from our distribution warehouse is not possible due to health and safety regulations and insurance restrictions. All orders are delivered through our approved delivery partners to ensure proper handling and product safety.

This is not a standard service we provide, but if you require this option, please contact us, and we can request a collection quote from our logistics partner, Higher Jump Logistics. Please note that this service only applies to collecting the same type of item being delivered, for example, if you purchased a table from us, we can only arrange the collection of an old table, not other types of furniture.

At the moment, we do not offer delivery outside the UK. However, we can deliver your order to a UK-based shipping forwarder of your choice, which can then forward the goods to your final destination at your own cost and risk.
Please note that all items must be inspected before being shipped onward internationally, as any claims for damage or missing parts can only be accepted while the goods are still within the UK.

We understand that, on rare occasions, a courier may leave a parcel in a safe place near your property, and it may go missing before you have the opportunity to collect it. If this happens, don't worry, we're here to help.
Before taking any further steps, please contact us to confirm that the delivery address on your order is correct. If the address is correct and the parcel still cannot be located, it may have been stolen.
The first step is to report the theft to the police and obtain a crime reference number. You can report the incident online via the UK Police website:
https://www.police.uk/pu/contact-us/theft-damaged-property-or-assault/
We require the crime reference number to process this investigation internally with our courier company.
Once you have received your crime reference number, please contact our Customer Service team and provide the details. We will then review the case and advise you on the next steps.

Please use our online Claim Form to report any issue with your furniture, including delivery damage, a suspected product fault, missing parts, an incorrect item or a problem that develops after delivery. The form will guide you through the relevant questions depending on the type of issue you are reporting. Providing as much information as possible at the outset, including your order number, clear photographs, wider images of the complete product, short videos where useful and any visible product or batch information, will help our Customer Service team assess your claim more efficiently and reduce the need for additional follow-up questions.

We aim to review and respond to claims within 2 working days. Our Customer Service team does not operate on weekends or UK bank holidays. More complex cases may take longer where additional information, supplier input or delivery partner investigation is required. We do not publish a fixed final-resolution timeframe because the time required depends on the nature and complexity of the issue. We will keep you updated as your claim progresses.

If you notice any damage following delivery, please let us know as soon as possible.
We strongly recommend reporting visible delivery damage within 48 hours of receiving your order. This allows us to investigate the issue promptly with our delivery partner and, in many cases, helps us reach a resolution more quickly.
The 48 hour period is an important operational request and does not replace your statutory consumer rights.
If damage is reported later, we will still review the claim. Depending on the circumstances, we may need additional information or evidence to establish when and how the damage occurred, which can make the investigation more complex.

If the outer packaging appears damaged, we generally recommend accepting the delivery where it is safe to do so, taking clear photographs of the packaging and asking the delivery team to note the condition on the Proof of Delivery.
Our furniture is carefully protected using both strong outer packaging and internal protective materials, so visible marks or damage to the outer packaging do not necessarily mean the furniture inside has been affected.
Once the item is unpacked, please inspect it and contact us as soon as possible if you notice any issue.

If you have selected our unpacking or assembly service, we strongly recommend inspecting the furniture before the delivery team leaves.
If you notice any visible damage, missing components or anything that does not appear correct, please ask the delivery team to photograph the issue and add a clear note to the Proof of Delivery before it is completed.
This information can be extremely helpful when we investigate the matter with our delivery partner or supplier and may help us resolve the claim more quickly.

Yes. All damage claims are reviewed individually.
As part of our assessment, we may consider the Proof of Delivery, photographs taken by the delivery team, photographs supplied by you, and the timing and circumstances of the report.
Signing a Proof of Delivery without noting damage does not automatically prevent you from contacting us about an issue discovered afterwards. However, where an item was inspected or photographed at delivery and no damage was visible or recorded, we may need additional information to establish when and how the damage occurred. This can make the investigation more complex.
For this reason, we strongly recommend inspecting the furniture as soon as reasonably possible and recording any visible concerns with the delivery team before they leave.

Every product issue or potential complaint is assessed individually on a case-by-case basis. Before we can determine the most appropriate solution, we may need to gather relevant information and evidence to help us understand what has happened and what may have caused the issue. Depending on the circumstances, this may include photographs, videos, details of the problem, delivery information or other relevant information. Once we have reviewed the available information, we will assess the case and determine the most appropriate next step. Depending on the nature of the issue, this may include providing a replacement part, arranging a repair, replacing the product, offering a partial refund, arranging a return or offering another appropriate resolution. Our aim is to understand the cause of the problem properly and find a fair and practical solution based on the individual circumstances of each case.

Each claim is assessed individually, and the most appropriate solution will depend on the type, location and severity of the issue.
Depending on the circumstances, possible solutions may include supplying a replacement part, arranging a repair, offering a partial refund, replacing the item or accepting a return.
Our Customer Service team has extensive experience handling a wide range of furniture claims and works closely with our suppliers and technical specialists to identify the most appropriate solution.
The more detailed information you can provide, especially clear close up photographs, wider photographs showing the full item, short videos and a clear description of the issue, the easier it is for us to assess the problem accurately and recommend the most suitable next step.

Not necessarily. We understand that customers often choose a piece because they genuinely love its design, so where possible, we will look for a solution that allows you to keep and enjoy your furniture.
In some cases, a technical issue can be resolved by replacing a small component such as a hinge, runner, handle or other piece of hardware, without the need to replace the entire item.
Our Customer Service team will assess the issue individually and, where appropriate, work with our suppliers and technical partners to arrange the most suitable solution.

Please contact Creation Furniture as soon as possible. Where possible, ask for the incident to be noted on the Proof of Delivery before the team leaves and take clear photographs or videos of the damage and the surrounding area. Please keep any other information that may help us understand what happened. We will review the circumstances and advise you on the next steps. Property damage reports are assessed individually.

You can request a return within 30 calendar days of receiving your order. This extended returns period is offered by Creation Furniture in addition to your statutory consumer rights.
Once your return has been approved, we will provide the return or collection instructions. Please send or prepare the item for collection as soon as reasonably possible and ensure it is protected for transport.

Yes, you have the right to return any product within 30 calendar days of receiving it, as long as it is in the same condition as when it arrived: unused and undamaged.
If you have assembled the item, you must disassemble it carefully and ensure that no damage occurred during assembly. The product should then be securely packed, ideally in its original packaging, and returned to us.
All returns are inspected by our team. If no damage or signs of use are found, a full refund will be issued. However, if the product is returned in a condition that prevents it from being resold as new, we reserve the right to deduct an amount from your refund based on the reduced value of the item.

All of our standard products can be returned within our 30-day returns period, as we do not offer bespoke modifications that would make them non-returnable. To be eligible for a full refund, the product must be unused, undamaged and in its original condition.
The only exception to our change-of-mind returns policy is Outlet Store items purchased in person and available for inspection before purchase. These items are not eligible for change-of-mind returns. This does not affect your statutory rights if the product is faulty, not as described or otherwise does not conform to the contract.
If you order a brand-new product from our main collection while visiting the Outlet Store, our standard returns policy will apply.
If you have altered or modified a product in any way, for example by drilling holes in a TV unit or changing its structure, you can still request a return. However, we will deduct an appropriate amount from your refund to reflect the reduced value of the item.

Yes. We provide a free standard return service for eligible returns using the return method arranged by our team.
For smaller courier items, this may be a prepaid return service. For larger furniture, we can arrange a collection where our furniture collection service is available.
Optional convenience services, such as repacking an unpacked item or disassembling furniture before collection, may carry an additional charge. These services are separate from the standard return collection itself.

We strongly recommend keeping the original packaging until you are happy with your furniture, as it can make any return or claim process easier and helps protect the item in transit.
If you used our unpacking or cardboard removal service, or no longer have the original packaging, please contact us. We can advise on suitable preparation for collection. Optional repacking or disassembly services may also be available for an additional charge.

To initiate a return, simply fill out our online return form (https://www.creationfurniture.co.uk/pages/return-form) or contact us directly via email at contact@creationfurniture.co.uk.
Please include your order number and a brief explanation of the reason for your return. Once we review your request, we'll provide detailed return instructions, including how to safely package the item and where to send it, or, for larger items, how to arrange collection through our delivery partner.
We recommend keeping the original packaging until you're sure you want to keep your purchase, as it helps ensure a smooth and secure return process.

Once we receive your returned product, we reserve up to 7 days to process it. This time allows us to thoroughly inspect the item.
After processing, the refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 3-7 days for the funds to appear in your account.

If you cancel your order before it has been dispatched, we will process your full refund as soon as possible and no later than 7 days after cancellation. The refund will be issued to your original payment method. Once processed by us, the time it takes to appear in your account may depend on your bank or payment provider.

Our 12-month manufacturer warranty covers manufacturing and structural defects that should not occur during normal use. Every claim is assessed individually to understand the nature and cause of the issue. The manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

The manufacturer warranty does not cover issues resulting from accidental damage, misuse, incorrect assembly, unsuitable installation, modifications, improper care or normal wear and tear. Each case is assessed individually to determine the cause of the issue. Your statutory consumer rights are not affected.

Normal wear and tear means the gradual changes that can naturally occur through everyday use and ageing of the product. Normal wear and tear is not considered a manufacturing or structural defect.

Our manufacturer warranty covers genuine manufacturing or structural defects in upholstered furniture. Examples of issues that may require assessment include a structural frame failure or a seam that fails because of a manufacturing problem. Stains, rubbing, abrasion, pulls, scratches, accidental damage and other externally caused damage are not covered by the manufacturer warranty. Every reported issue is assessed individually.

No. Our manufacturer warranty applies to the original purchaser and is not transferable to a new owner after resale. Once furniture changes ownership, it may be moved, transported, stored or handled by third parties in conditions that Creation Furniture cannot verify or control. For that reason, we cannot accept responsibility under our manufacturer warranty for damage or issues arising after the product has changed ownership.

You can submit a claim using our online form at www.creationfurniture.co.uk/pages/claim-form or contact our customer service team via email at contact@creationfurniture.co.uk.
Please include clear photos of the issue, both close-ups and wider-angle shots. Please ensure the photos are clear and visible. The best if the photos can be taken in natural daylight, so our team can properly assess the situation and determine the best solution. Providing detailed images or short videos can help us resolve your claim more quickly and efficiently.
Please also provide photos of the original product packaging if still available, with all the manufacturers batch numbers printed on the box clearly visible.

Please contact our Customer Service team and provide clear photographs and any relevant information about the product and how it has been used and cared for. Changes in finish, colour or veneer can have different causes, so we assess each case individually before deciding whether the issue is a natural characteristic, normal ageing, care-related damage or a potential product fault.

Please still contact us. We will review the circumstances individually and advise what support may be available. The expiry of our 12-month manufacturer warranty does not remove any statutory consumer rights you may have.

If you would like additional peace of mind for your furniture, Loxa Product Protection is an optional way to add extra protection against certain accidental stains, accidental damage and structural defects. Furniture is part of everyday life, and accidents can happen. For an additional cost, Loxa can provide protection for certain events that may not be covered by a manufacturer warranty or your statutory rights. Loxa Product Protection is completely optional and is not required to benefit from Creation Furniture's warranty or your statutory consumer rights. Cover is subject to eligibility, policy terms, conditions and exclusions, so we recommend reviewing the policy information before deciding whether it is right for you.

No, the chairs shown in our product photos are not included with the tables.
However, some of the chairs featured in our images are part of our current offer and can be purchased separately. We recommend visiting our Chairs collection to explore the available models and find the ones that best match your chosen table. Of course we are happy to provide guidance or answer any questions you may have.

Some of our dining tables are available in our range with different leg designs. This depends on the specific model.
The easiest way to check is to use the filters on our website or the options on the product page to see which versions are available. If you cannot find the combination you are looking for, please contact our Customer Service team and we will be happy to help.
Please note that for benches, we do not currently offer alternative leg options.

Some of our table legs are available in different finishes, such as brushed steel, matt black, or shiny silver.
However, availability depends on the specific model.
To check whether a particular finish is available for the product you're interested in, please refer to the product description or contact our customer service team, we'll be happy to assist.

Stainless steel legs are more expensive than black-finished versions due to the time-consuming nature of their production. Unlike powder-coated black legs, which are quicker to finish, stainless steel requires extensive polishing to achieve a uniform, high-quality surface. This additional labour and precision result in higher production costs, which are reflected in the final price.

There is space behind our floating units for sockets or cables, but the exact depth varies depending on the specific model. We recommend contacting our customer service team for more information.

Most of our TV units come with built-in cable management to help keep your setup neat and organised. You can view all models featuring this function here: TV Units with Cable Management (https://www.creationfurniture.co.uk/collections/tv-stands?gf_727786=cable+management).
The exact placement and number of cable openings vary depending on the model. For precise information, please contact our customer service team, who will be happy to provide detailed specifications for your chosen unit.

The number of brackets included with a floating TV unit depends on the specific model. Please contact our customer service team for precise information regarding your chosen unit, they'll be happy to confirm how many brackets are included and their positioning.

We're unable to determine whether a floating unit will be suitable for your specific wall, as the installation method depends on the type and condition of the wall. We recommend consulting a qualified local handyman who can assess your wall and advise on the best mounting solution. From our side, we'll be happy to provide detailed product information such as dimensions, weight, and bracket type to assist with this assessment.

The total weight a unit can hold depends on several factors, including the specific model, materials used, and how it's installed. Each unit has its own maximum load capacity, which our customer service team will be happy to confirm for you. It's also important to ensure that the weight is evenly distributed across the unit to prevent deformation or structural stress, as every material has its own natural strength limits.

Some of our TV units are available in our range with different leg designs, depending on the specific model. Please check the options on the product page or use the filters on our website. If you cannot find what you are looking for, please contact our Customer Service team to check availability.

We can only supply the leg designs that are offered for that specific unit in our range. Please check the product page for the available versions, or contact our Customer Service team, who can confirm which options are available for the unit you are interested in.

No, the stone colour on our units cannot be changed. All items are sold as pictured, and we do not offer customisation of stone finishes.
Please note that stone is a natural material, so variations in colour, veining, and texture may occur between pieces. These natural differences are part of the material's unique character and are not considered defects.

We do not recommend drilling additional holes or making other modifications to your furniture. Alterations can affect the structural integrity of the piece and may affect the manufacturer warranty.
If you are considering a modification, please contact our Customer Service team before making any changes. We also recommend using a suitably qualified specialist so that any work is carried out safely.
If you modify a product and later wish to return it within our 30-day returns period, we will deduct an appropriate amount from your refund to reflect the loss in value caused by the modification.

We do not offer changes to the shade colour, shape, or design. However, our lamps use standard fittings, so you're welcome to replace the shade yourself with one that better suits your interior style.

No, we do not sell lamp shades separately. All lamps are sold as complete units, including both the base and the shade.

No. Do not use multipurpose cleaners, harsh household chemicals, abrasive cleaning products, scouring pads, bleach, solvents or steam cleaners on your furniture. These products can damage the surface, protective coating or finish and may cause permanent staining, discolouration, dulling or other damage that can be difficult and expensive to repair. For routine cleaning, use a soft cloth and follow the care guidance for the specific material and finish. If you are unsure, contact Customer Service before using a cleaning product.

Damage resulting from the use of unsuitable cleaning products, incorrect treatments or care that is inconsistent with the product care instructions is not normally considered a manufacturing defect.

Yes. Solid wood is a natural material and can respond to changes in temperature and humidity by expanding and contracting. Small surface openings, movement or minor cracks can occur naturally over time. To help minimise movement, keep the furniture in a stable indoor environment and avoid strong heat sources, excessive moisture, very dry conditions, sudden changes in temperature or humidity and prolonged strong drafts. If a crack or movement appears unusual, is widening significantly, or affects stability, quality, safety or function, please contact us and we will assess it individually.

Dust regularly with a soft, dry cloth. Wipe spills immediately and do not allow water or other liquids to remain on the surface. For routine cleaning, use a soft damp cloth. For more stubborn marks, use lukewarm water with a small amount of mild soap, avoid soaking the wood and dry the surface afterwards.

Yes. Use coasters, placemats and suitable heat protection for hot or cold items. This helps protect both the wood surface and its finish during everyday use.

No. Avoid harsh chemicals, multipurpose cleaners, abrasive cleaning products and anything that may scratch or strip the finish. Use gentle cleaning methods and follow any product-specific care instructions.

Some acacia furniture can be maintained with a suitable care oil, but the correct treatment depends on the finish. A natural-looking surface may still be lacquered or varnished. Do not assume that every acacia product requires oil. If you are unsure, contact us before applying any treatment.

Acacia is naturally varied. Differences in tone, grain pattern, knots and naturally occurring markings can appear between individual panels and from one piece of furniture to another. These variations are an inherent characteristic of solid acacia wood and make each piece unique.

Yes. Acacia naturally develops a deeper and warmer colour over time, often with richer orange and reddish tones. Strong sunlight can accelerate this aging process, and covered areas can change colour at a different rate from exposed areas.

Yes. Solid wood responds to changes in temperature and humidity. Slight expansion and contraction are normal, and small surface openings or cracks can appear or change over time. Stable indoor conditions and appropriate care help minimise movement. Contact us if you are concerned about a new, widening or significant crack.

Keep it away from strong direct sunlight, radiators and other direct heat sources. Avoid excessive humidity, prolonged moisture, extremely dry conditions and sudden environmental changes. Moving mats and decorative items periodically can also help the surface age more evenly.

Dust regularly with a soft, dry cloth. Wipe spills immediately. Clean gently with a soft damp cloth and, for more stubborn marks, use lukewarm water with a small amount of mild soap. Avoid soaking the surface and wipe it dry afterwards.

Yes. Coasters, placemats and suitable heat protection help reduce water marks, heat damage and everyday wear.

We do not recommend harsh household chemicals, multipurpose cleaners or abrasive cleaning products. These can affect the wood surface or finish. Use gentle cleaning methods and follow the care instructions for the specific product.

A suitable care oil may be appropriate for some oak finishes when required, but treatment should always match the actual finish. Follow the product instructions and test unfamiliar treatments on a small, inconspicuous area first. If you are unsure, contact us before applying for treatment.

Solid oak naturally varies in grain, tone, knots, figuring and other markings. Some pieces may display more pronounced grain or naturally occurring features than others. This is part of the character of real oak and means your furniture can differ naturally from product photography or display models.

Yes. Oak naturally matures and can develop a deeper, warmer tone, often with richer golden or honey-coloured hues. Strong sunlight can accelerate this natural ageing process. Areas covered by mats or decorative objects may initially age at a different rate.

Yes. Seasonal changes in temperature and humidity can cause slight expansion and contraction in solid oak. Small surface openings or cracks can occur naturally over time and do not automatically indicate a defect. Stable indoor conditions help minimise movement. Contact us if a change is significant or affects stability, safety, quality or function.

Keep oak furniture away from strong direct sunlight, radiators and other strong heat sources. Maintain a reasonably stable indoor environment and avoid excessive humidity, prolonged moisture and extremely dry conditions.

Dust regularly with a soft, dry cloth. Wipe spills immediately and do not allow liquids to remain on the surface. Clean gently with a soft damp cloth and, for more stubborn marks, use lukewarm water with a small amount of mild soap. Dry the surface afterwards.

Yes. Use coasters, placemats and suitable protection for hot or cold items to help protect the surface and finish.

Avoid harsh chemicals, multipurpose cleaners and abrasive products. These can damage or alter the finish. Gentle cleaning is normally sufficient for everyday care.

A suitable care oil may be used when appropriate for the specific finish. Follow product-specific instructions and test unfamiliar treatments on a small, inconspicuous area first. If you are unsure which treatment is suitable, contact us before applying it.

Solid mango wood is naturally distinctive. Tone, grain pattern, knots, darker streaks and naturally occurring markings can vary between panels and between individual pieces. Colour can range from lighter golden tones to deeper brown shades within the same item.

Yes. Mango wood can deepen in colour and develop richer, warmer golden or brown tones over time. Strong sunlight can speed up the natural ageing process. Covered areas may initially change colour at a different rate from exposed areas.

Yes. Mango wood responds naturally to temperature and humidity. Slight expansion and contraction are normal, and small surface openings or cracks can appear or change over time. Stable indoor conditions and appropriate care help minimise movement.

One advantage of solid wood is that, when appropriate, the surface can often be maintained, refreshed or refinished through suitable care. The correct method depends on the finish, so contact us for guidance if you are unsure.

Dust regularly with a soft, dry cloth. Wipe spills immediately, use coasters and placemats, protect the surface from hot or cold items and clean gently with a soft damp cloth. Avoid soaking the surface and dry it afterwards.

No. Avoid harsh chemicals, multipurpose cleaners and abrasive cleaning products. They can damage the wood surface, protective coating or finish. If you are unsure which product is safe, contact us before using it.

Some natural wood finishes may benefit from a suitable care oil, but not every finish should be oiled. The finish determines the correct care. Follow product-specific instructions and contact us if you are unsure.

Real wood is naturally variable. Grain, tone, knots, texture and naturally occurring markings differ between pieces and panels. These features are part of the material rather than a sign that every item should look identical.

Yes. Wood responds to temperature and humidity and can expand or contract slightly. Small surface openings or cracks can occur naturally. Keep the furniture in stable indoor conditions and contact us if you are concerned about significant movement or a crack that affects stability or function.

Keep furniture away from strong direct sunlight where practical and periodically move mats, decorative items and accessories so covered and exposed areas can age more evenly.

For everyday cleaning, use a soft damp cloth. A small amount of mild soap can be used if required. Wipe away any residue and dry the surface with a clean cloth.

For deeper cleaning, use a product suitable for ceramic surfaces and follow the cleaner manufacturer's instructions. Test an unfamiliar product on a small, inconspicuous area first.

Avoid harsh or unsuitable cleaning chemicals, abrasive pads, metal scourers and sharp cleaning tools. Ceramic is hard wearing, but abrasive or aggressive cleaning can still damage the surface or surrounding finishes.

Ceramic offers excellent resistance to heat, scratches and everyday staining, which makes it well suited to frequently used furniture. It is not indestructible, however, so severe impact, excessive force and misuse should still be avoided.

Yes. Ceramic is durable, but concentrated heavy impact can damage exposed edges and corners. Take particular care when moving hard or heavy objects near these areas.

Yes. Coasters and placemats are still recommended to help protect the ceramic surface and the surrounding finishes during everyday use.

Depending on the design, ceramic can feature veining, tonal variation and fine surface detail. The position and appearance of these features can vary from one piece to another, so your furniture may differ slightly from product photography or display models.

Yes. We recommend checking fittings, fixings and supports periodically, typically every 6 to 12 months, and gently tightening them if required.

Yes. Ceramic is highly scratch and impact resistant, but it is not indestructible. Always use a cutting board or mat when cutting or preparing food on a ceramic surface.

Dust regularly with a soft, dry cloth. Wipe spills promptly with a soft absorbent cloth and avoid allowing moisture to remain on surfaces, joints or decorative details. For general cleaning, use a soft, slightly damp cloth and dry the surface afterwards.

Lift accessories rather than dragging them across furniture or other surfaces. Larger or heavier pieces should be supported securely when moving or repositioning.

Avoid standing water, prolonged moisture, harsh or unsuitable chemicals, abrasive pads, metal scourers and sharp cleaning tools. Always consider the primary material and finish before using a cleaning product.

Clean metal and aluminium gently with a soft dry or slightly damp cloth and dry immediately afterwards. Avoid abrasive products, harsh chemicals and repeated exposure to moisture because these can affect polished, hammered, brushed, antique, coloured or hand-finished surfaces.

Use a soft, lint-free cloth. Where required, apply a suitable glass cleaner to the cloth rather than spraying directly onto the surface. This helps prevent liquid from reaching the frame, backing or surrounding materials.

Dust gently with a soft, dry cloth and avoid excessive moisture, harsh cleaning products and strong direct sunlight. Natural wood and driftwood can vary in grain, colour, texture, knots and naturally occurring markings. Rustic pieces may intentionally retain uneven textures, openings and weathered details.

Hand finishing, natural materials and artisanal production can create subtle differences in colour, texture, shape, surface detail and finish. These variations are part of the intended character of the product and do not mean every piece should appear completely uniform.

Switch off and unplug the lamp before cleaning. Allow bulbs and surrounding fittings to cool completely. Dust with a soft, dry cloth and clean surfaces gently according to their material and finish. Do not allow moisture to enter switches, bulb holders, connections or other electrical components.

Use only the bulb type and maximum wattage specified for the individual light fitting. Always follow the product-specific manufacturer instructions.

Hardwired lighting and electrical work should be carried out by a suitably qualified electrician.

Position cables carefully so they are not pulled, crushed, trapped or creating a trip hazard. Periodically check cables, plugs, fittings and visible connections for signs of damage or wear. Do not use the product if electrical components appear damaged.

Clean polished, brushed, painted, antique or hand-finished metal surfaces gently with a soft dry or slightly damp cloth and dry afterwards. Avoid abrasive cleaners, harsh chemicals and excessive moisture.

Use a soft, lint-free cloth. If a suitable glass cleaner is required, apply it to the cloth rather than spraying it directly onto the lamp so liquid does not reach electrical components or surrounding materials.

Dust fabric and textile shades regularly with a soft, dry cloth or suitable soft brush. Avoid soaking, rubbing or applying cleaning products unless they are specifically recommended for the material.

Natural timber and driftwood can vary in colour, grain, texture, knots, shape and naturally occurring markings. These characteristics form part of the individual appearance of the piece.

Applicable plug-in lamps are supplied with an approved EU-to-UK converter so the original European two-pin plug can be safely connected to a UK socket. Use the supplied converter as intended and do not modify the original plug, converter or electrical components.