PRIVACY POLICY
At Creation Furniture we cherish all our customers and therefore we value and protect the information you give us when visiting or ordering from our web site. In order for us to provide you with a quality service, we will require various types of information from you.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when.
If you make a purchase online, over the telephone or for a mail order from a store, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
If you have applied for a job, we will collect your CV, covering letter and contact details.

HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition, submit feedback or apply for a vacancy.

WHY IS IT BEING COLLECTED?
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g., promotions and special offers) to your requirements.
If you opted in, we also use the information to keep you up to date with OKA: mailing new catalogues and sending emails as appropriate. You can opt-out at any time.
If you have opted in, we may make your postal mailing list available to carefully selected companies. You can opt-out at any time.
For purposes of quality control and training, calls and emails may be monitored.

HOW WILL IT BE USED?
We may use your information to:
• Process any orders that you have made.
• To carry out our obligations arising from any contracts entered into by you and us.
• Dealing with entries into a competition.
• Seek your views or comments on the products or services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product Launches.
• If you have opted in to hear from carefully selected partners.

HOW LONG DO YOU RETAIN DATA?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

SECURITY PRECAUTIONS
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

WHO HAS ACCESS TO YOUR INFORMATION?
We may pass your information to our third-party service providers, agents’ subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to post your order, mail you a catalogue or fulfil a made-to-order purchase). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have opted-in to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment page, placing an order by telephone or mail order through a store, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third-party as part of a sale of some or all of our business and assets to any third-party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
When you have consented to recive marketing from selected partners, we use data pools to fulfil this request. Data pools are groups of retailers who share information on what their customers buy. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. This pooled information is analysed to understand consumer's wider buying patterns. From this information, customers are sent tailored communications containing suitable communications that should be of interest to them based on what they like to buy. We do not share email addresses for the purposes of data pooling. You may unsubscribe from these at any time by emailing: info@creationfurniture.co.uk

PURCHASES
If you like our products and wish to make a purchase, you may need to give us your credit or debit card number and contact information in order for us to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and e-mail address to enable prompt delivery. We make every effort to ensure your information will be processed securely and will only be used for internal purposes and to fulfil your purchase. Internal security is of highest priority at Creation Furniture.

CUSTOMER SERVICES
We love to hear from our customers so you are always more than welcome to contact us with any questions, comments or concerns you may have. Even its just to tell us how fabulous our products are or if you have a design idea you wish to share with us then please feel free because without your feedback we cannot improve our products or services. In order for us to respond efficiently we will need personal information such as your name, address and e-mail address and sometimes your telephone number. This information is only used to answer your questions as completely and thoroughly as possible.

SPECIAL OFFERS AND PROMOTIONS
We love to give back to our loyal customer so from time to time, Creation Furniture will run promotions and special offers and as a valued customer, you will be informed of these either by e-mail or post. Your personal details such as name, address and e-mail address will be used. This is for Creation Furniture promotions only.

REVIEW OF THIS POLICY
We keep this Policy under regular review. This Policy was last updated in February 2021.

COOKIES
We work with advertising affiliates that serve advertisements on our Products and Services on the websites and services of third parties. Some of those networks use cookies which allow us to display advertisements that are personalised to your interests based upon your internet browsing activity.
Like many websites and online services, we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order.

CREATION FURNITURE COOKIE POLICY
We use cookies to improve the quality of our site and service and to try and make your browsing experience meaningful.
When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.
By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.
This cookies policy explains:
· What are cookies?
· Why do we use cookies?
· Managing your cookies preferences

WHAT ARE COOKIES?
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

WHY DO WE USE COOKIES?
The cookies used on www.creationfurniture.co.uk are explained below and based on the International Chamber of Commerce guide for cookie categories.
1. Strictly necessary cookies
Strictly necessary cookies allow you to use essential features of our site such as enabling you to order more easily.
The essential features of our site require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our site and/or navigate to different pages of the site. We are also able to identify you as being logged in to www.creationfurniture.co.uk and to ensure that you are able to access the appropriate features on our site.
If you choose not to accept these cookies, you will be unable to use our site for ordering, claiming rewards, only for browsing.
2. Performance cookies
Performance cookies collect information about how you use our site so that we can improve the quality of our site and service.
Our performance cookies do not collect any information that could potentially identify you. All information collected is anonymous and is used by us to:
· provide statistics on how our site is used.
· monitor which website our users arrived from; and
· help us improve the site by measuring usage information and any errors which occur during our users browsing experience.
3. Functionality cookies
Functionality cookies used on our site provide you with improved browsing and site functionality whilst you are browsing for example, if you require help and assistance with your order or to enhance your future visits to our site, for example, log in. These cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose.
4. Targeting & Sharing cookies
Targeting & sharing cookies offer you a customised browsing experience by providing you with interest-based services both on this site and on some other websites too.
Cookies which customise your browsing experience on our site only collect information by reference to the IP address that you are using. Some of these customised browsing experiences may be linked to services provided by third parties which provide these services for recognising that you have visited our site. This information is used to inform you of products and/or services which may be of interest to you or for services provided by our third-party partners.
These cookies may also link to social networks such as Facebook or Twitter provide advertising agencies with information on your visit so that they can present you with adverts which may be of interest to you.
For more information about this type of interest-based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.
5. First Party cookies
First party cookies are set by the website, you are visiting, and they can only be read by that site.
6. Third Party cookies
For data collection and advertising targeting a cookie is saved on your device for the following purposes.
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. We use these to improve our website UX, products, services and advertising.
The website you are visiting may also contain content embedded from, for example, YouTube, Facebook or Twitter, and these sites may set their own cookies. Third parties use cookies and other storage technologies to collect and receive information from our website to provide measurement services, create custom audiences, similar audiences and targeted advertising. In remarketing, we are reaching people who previously visited our website and match them based on how they interacted with our website with the right message. Additionally, we use similar audiences, that help us expand our promotions by targeting new users with similar characteristics to our site visitors. Facebook and other third parties can use the data for own advertising purposes and may also have the capability to track your browsing across different sites. More details about Facebook privacy policy can be found here: https://www.facebook.com/about/privacy.
7. Session cookies
Session Cookies are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed.
8. Persistent cookies
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.
9. Flash cookies
Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilises their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users.

Below is a list of the cookies on creationfurniture.co.uk and details on how we use them.

COOKIE NAME COOKIE PURPOSE
Analytics These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.
Compatibility cookies These cookies determine whether your browser supports features on our website.
Session Id Cookies This cookie allows us to respond to actions such as 'add to basket' - Necessary for the website to function.
Cookies that recognize users These cookies help us to identify you and provides security when you are using our website.
JSE This cookie is used to remember if JavaScript is enabled on your browser, which allows you to view videos and dynamic content on our website.
Made to measure cookies These cookies are used to store details of your customized order, for example, colour, materials and finishes,

Third Party Cookies
__utma - issued by Google Analytics for analytics purposes
__utmb - issued by Google Analytics for analytics purposes
__utmc - issued by Google Analytics for analytics purposes
__utmz - issued by Google Analytics for analytics purposes
WRUID - issued by ClickTale for analytics purposes
Google Ads for better advertising purposes, remarketing and similar audiences.
Facebook for data collection, custom audiences, similar audiences, better targeting ads from Facebook and its partners.

MANAGING YOUR COOKIE PREFERENCES
Some of the cookies used by our site are served by us, and some are served by third parties. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.
Our Privacy Policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.
We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.
You can manage the collection and use of certain information here:
For Google Analytics at tools.google.com/dlpage/gaoptout
For Google Ads and what opt out does and doesn’t do, visit: https://support.google.com/ads/answer/2662922?hl=en-GB
For Facebook at https://www.facebook.com/ads/preferences/edit/

Copyright
All text, images, information and content are owned by Creation Furniture Group and may not be copied or reproduced without the express written consent from us.